Technical Support

Technical Support & Troubleshooting

Oyaycare offers US-based technical support for all nursing bed models. Most issues, such as unresponsive pendants or motor synchronization, can be resolved via a simple "System Reset" or by checking the battery connection.

## Common Troubleshooting Steps

  • Bed won't move? Ensure the "Lock" switch on the back of the hand pendant is in the "Unlock" position.

  • Intermittent Power? Check the green LED light on the control box; if off, ensure the plug is flush with the wall outlet.

  • Need a Part? We ship replacement motors, pendants, and casters within 48 hours.

 

How We Can Help

Our Technical Support team provides assistance with:

  • Product installation and setup guidance
  • Operational troubleshooting
  • Motor and control system diagnostics
  • Electrical system support
  • Replacement parts identification
  • Warranty-related technical evaluation
  • Maintenance recommendations

We aim to provide timely and effective solutions to minimize downtime.

Before Contacting Support

To help us assist you more efficiently, please prepare the following information:

  • Product model name
  • Serial number
  • Date of purchase
  • Order number (if available)
  • Description of the issue
  • Photos or videos demonstrating the problem

Providing detailed information will help us diagnose and resolve the issue faster.

Remote Technical Assistance

When applicable, our team may provide:

  • Step-by-step troubleshooting guidance
  • Remote video assistance
  • Instructional documents or diagrams
  • Replacement part installation guidance

For safety reasons, please do not attempt repairs beyond your technical expertise.

Replacement Parts & Repairs

If a part replacement is required:

  • Our team will confirm compatibility
  • Shipping arrangements will be coordinated
  • Installation guidance will be provided

For complex repairs, we may recommend service by qualified technicians.

Response Time

  • General inquiries: Within 24–48 business hours
  • Urgent technical issues: Priority response

Response times may vary depending on region and business hours.

Contact Technical Support

Email: support@oyaycare.com
Website: www.oyaycare.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM

Please include “Technical Support” in your subject line for faster processing.

At OYAY CARE, your safety and satisfaction are our top priorities. We are here to ensure your equipment performs reliably throughout its service life.