FAQ
Frequently Asked Questions
Find answers to common questions about OYAY CARE nursing care bed solutions, delivery scope, warranty information, and partnership inquiries.
Products
Q: What does OYAY CARE offer?
A: OYAY CARE focuses on nursing care bed solutions designed for home-based care and related care needs.
Q: What types of nursing care beds do you offer?
A: Our current product range includes electric full-function nursing beds, turn-over nursing beds, commode-friendly nursing beds, and thicker-mattress nursing bed variants.
Q: Are all models identical?
A: No. Product features, structure, and configuration may vary by model.
Q: Can I request product information before ordering?
A: Yes. You can contact us for product information relevant to your inquiry.
Shipping & Delivery
Q: Where do OYAY CARE products ship from?
A: OYAY CARE products ship from China.
Q: Which markets do you currently focus on?
A: Our current priority markets include the United States and the United Arab Emirates.
Q: Do you provide door delivery?
A: Yes. Delivery is arranged on a door-delivery basis.
Q: Is installation included with delivery?
A: No. Installation is not included.
Q: Do you remove old beds?
A: No. Old-bed removal is not included.
Q: Can shipping be arranged by air or ocean?
A: Depending on the order and destination, air or ocean shipping may be discussed.
Q: Can you guarantee a fixed delivery date?
A: Delivery timing depends on order details and logistics conditions, so timelines should be confirmed for each order.
Warranty & After-Sales
Q: Do OYAY CARE products include a warranty?
A: Yes. OYAY CARE products are offered with a 3-year warranty.
Q: What does after-sales support involve?
A: After-sales handling depends on the issue and order details. More information can be shared during the inquiry or order process.
Q: Is on-site service included?
A: Unless specifically confirmed, on-site service should not be assumed as part of standard delivery or after-sales scope.
Compliance
Q: Do you currently claim FDA approval?
A: No. FDA application status has not yet been completed.
Q: Do you currently claim CE certification?
A: No. CE application status has not yet been completed.
Q: Can the products be marketed as FDA-approved or CE-certified?
A: No. Products should only be described accurately and truthfully. Approval or certification should not be claimed unless officially completed and verified.
Dealers & Distributors
Q: Do you work with dealers and distributors?
A: Yes. OYAY CARE is actively building relationships with qualified dealers and distributors, especially in the United States and the United Arab Emirates.
Q: How can I start a partnership discussion?
A: You can contact us through the Partner With Us page and submit your business information for review.
Q: What types of companies do you work with?
A: We welcome inquiries from medical equipment distributors, homecare product dealers, rehabilitation equipment sellers, and other relevant channel partners.
General Inquiries
Q: How can I contact OYAY CARE?
A: You can contact us through the website inquiry form or contact page.
Q: Can I ask about dealer pricing?
A: Yes. Dealer-related discussions can be handled through a partnership inquiry.
Q: Can I discuss a bulk or project requirement?
A: Yes. You can share your project or order needs with our team for review.
Still have a question?
If you need more information about our nursing care bed solutions, shipping arrangements, or dealer opportunities, please contact OYAY CARE directly.