SHIPPING & DELIVERY

Clear Shipping & Delivery Information

We believe delivery expectations should be straightforward. Here you can find essential information about how OYAY CARE products are shipped and what is included in our delivery scope.

OYAY CARE supplies nursing care bed products from China to selected markets, with a current focus on the United States and United Arab Emirates. Shipping arrangements depend on the order, destination, and logistics method, but we aim to keep communication clear at every stage.

To help customers and dealer partners plan properly, we recommend reviewing the information below before placing an order or confirming project timelines.

Where We Ship

We currently support shipping discussions primarily for:

  • United States
  • United Arab Emirates
  • International 

Shipping Origin

All products are shipped from China.

This is important for planning:

  • Transit expectations
  • Import processes
  • Dealer inventory timing
  • Customer delivery communication

What Our Delivery Service Includes

Our standard delivery scope is:

  • Shipment arranged from China to the destination market
  • Delivery to the provided delivery address
  • Door delivery service

Service scope may vary depending on product type, order quantity, destination, local carrier conditions, and shipping arrangement.

What Is Not Included

To avoid misunderstandings, please note that the following services are not included unless explicitly confirmed in writing:

  • Installation
  • Setup inside the room
  • Assembly service beyond delivered goods
  • Old-bed removal
  • Disposal of packaging materials after delivery
  • Medical or caregiving training services

Shipping Methods

Depending on urgency, order size, and destination, shipping may be arranged through methods such as:

  • Ocean shipping
  • Air shipping

The suitable option will depend on the specific order and delivery requirements.

Lead Time Guidance

Lead time may vary depending on:

  • Model selection
  • Order quantity
  • Production scheduling
  • Shipping method
  • Destination
  • Customs and local delivery conditions

For this reason, delivery timing should always be confirmed for the specific order.

Any delivery estimate provided by OYAY CARE should be understood as a planning reference only and remains subject to order details and logistics conditions.

Preparing for Delivery

Before arranging delivery, we recommend confirming:

  • The delivery address is complete and accurate
  • Access conditions are suitable for receiving large packaged goods
  • A responsible contact person is available at the delivery stage if needed
  • The receiver understands that installation is not included
  • The receiver understands that old-bed removal is not included

Shipping Information for Dealers & Distributors

If you are a dealer or distributor, we recommend discussing shipping expectations early in the inquiry process, including:

  • Destination market
  • Estimated order quantity
  • Preferred shipping method
  • Project timeline
  • Delivery location type
  • After-sales coordination expectations

Shipping & Delivery FAQs

Q: Where are OYAY CARE products shipped from?
A: Our products are shipped from China.

Q: Which markets do you currently focus on?
A: Our current focus includes the United States and the United Arab Emirates.

Q: Do you provide door delivery?
A: Yes, delivery is arranged on a door-delivery basis.

Q: Is installation included?
A: No. Installation is not included.

Q: Do you remove old beds?
A: No. Old-bed removal is not included.

Q: Can I choose air or ocean shipping?
A: Shipping arrangements depend on the order and destination. Ocean and air options may be discussed based on requirements.

Q: Can you guarantee a fixed delivery date?
A: Delivery timing depends on order details and logistics conditions, so timelines should be confirmed for each order.

Need delivery details for your order or market?

Contact OYAY CARE to discuss shipping options, destination requirements, and product availability.