Warranty Policy

At OYAY CARE, we are committed to delivering high‑quality, reliable nursing care equipment. Our products are manufactured under strict quality control standards to ensure safety, durability, and long‑term performance.

This Warranty Policy outlines the terms and coverage provided with your OYAY CARE product.

1. Warranty Coverage

OYAY CARE provides a limited warranty covering defects in materials and workmanship under normal use and service conditions.

The standard warranty coverage is as follows:

  • Frame Structure: 5 Years
  • Motor & Actuator System: 3 Years
  • Electrical Components & Control System: 2 Years
  • Accessories (Side Rails, Casters, Remote Controls, etc.): 1 Year

Warranty periods begin from the original date of purchase.

2. What Is Covered

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Structural failure under normal and intended use
  • Malfunction of motors or electrical systems not caused by misuse
  • Performance issues due to factory defects

If a defect arises within the warranty period, OYAY CARE will, at its discretion:

  • Repair the defective part, or
  • Replace the defective component, or
  • Provide an equivalent replacement product (if necessary)

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, negligence, or improper installation
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Cosmetic damage (scratches, dents, surface wear)
  • Damage caused by accidents, natural disasters, or external factors
  • Improper electrical connections or voltage fluctuations
  • Consumable parts subject to regular replacement

Commercial or institutional use may be subject to specific warranty terms. Please contact us for details.

4. Warranty Claim Process

To submit a warranty claim, please contact our customer support team and provide:

  • Proof of purchase (order number or invoice)
  • Product model and serial number
  • Description of the issue
  • Photos or videos (if applicable)

Our technical support team will evaluate the claim and provide further instructions.

5. Service & Replacement

Replacement parts provided under warranty may be new or refurbished to meet performance standards.

OYAY CARE reserves the right to determine whether a product should be repaired on-site, repaired off-site, or replaced.

Shipping arrangements for warranty parts will be coordinated by our support team.

6. Limitation of Liability

OYAY CARE shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

This warranty is non-transferable and applies only to the original purchaser unless otherwise required by local law.

7. Customer Support

For warranty assistance, please contact:

Email: support@oyaycare.com
Website: www.oyaycare.com

Our team is committed to providing professional and timely support.